If you’ve received mail from your vehicle’s manufacturer, you probably wondered why at first. After opening it, it’s incredibly likely that it was a recall notice because there’s very little they would need to contact you for. And then the worry begins.

近年来通常会发出召回。2015年，在美国发布了超过5200万次召回，预计该数字将在随后的几年中攀升。召回令人担忧，当您完成维修时，您的时间表可能会中断。由于经常受召回影响的大量车辆，他们也可能会加重经销店处理。一旦签发重大召回，可能需要数周或几个月的时间才能预约。

What is a recall?

简而言之，召回是车辆制造商解决他们在车辆中发现的不足的决议。每辆车都经过严格且正在进行的测试，即使它们可以出售，并且分析了数据以使其变得更好的方法以及可能显示出的缺陷。信息也是从经销店对每个模型执行的常见或过度维修中收集的。

If a problem or negative trend is discovered that may be safety related and a recall is issued, the vehicle manufacturer must notify the National Highway Traffic Safety Association (NHTSA) of the recall. Once the NHTSA has been notified of the recall, the manufacturer has 60 days to notify car owners of the recall.

As a side note, 60 days may seem like a long time to allow to contact customers with a potentially faulty or unsafe vehicle. Consider the scope of some recalls, however, such as the Takata air bag recall in 2014 that affected 64 million vehicles worldwide. Sending notices to 64 million people is a huge bump isn’t just costly but floods the postal system with increased volume. It has to be spread out at least a little.

召回有几种形式。他们可以：

• Inspection only with no part replacement required
• 调整或修改组件
• Part replacement
• 排放控制或安全相关系统的软件更新

In most recalls, the repair required is very minor. Some in very recent history have been as small as a 10-cent hook for a floor mat or simply inspecting that a brake line isn’t rubbing on a stud. A few have been more involved including electric steering motor replacement and air bag module replacement.

如何处理召回通知

当您收到召回通知时，有三个常见的反应：

• 极端关注和躁动
• 缺乏关注，通常导致删除召回通知
• The appropriate level of concern tempered by a recognition that you haven’t crashed and died because of the problem yet.

当您收到车辆的召回通知时，请尝试成为第三类人。特别是在解决安全问题的情况下，这是可以理解的，但是召回是一种使车辆制造商使您的产品更好，更安全的方式。

这是您处理召回通知的方式：

1. Confirm the recall applies to your vehicle。使用汽车或注册上的VIN号码，检查safercars.govto verify that a recall notice applies to your specific model. Alternatively, you can contact the customer service department at your vehicle manufacturer toconfirm the recall is for your vehicle。

2. 确定您是否必须支付召回费用。禁止召回的限制法规是从最初购买新车辆的八年后。如果您的车辆不到八年的历史，您的召回将免费进行。不幸的是，如果您的车辆年龄八岁或以上，那么您就可以赚钱。但是，不要避免维修，因为这可能是一个与安全有关的问题，可能会在以后可能发生。

3. 接触your nearest dealership service department。召回必须在经销商处进行，以便可以记录下来，可以监视质量，并可以向制造商提供召回的零件进行检查。在您最早的方便下安排约会，尽管可能需要数周或几个月的时间才能确定维修过程并提供零件。一旦召回以使一切井井有条，NHTSA将为制造商提供宽限期。

4. 召回维修完成。Attend your appointment for the recall. Most recalls are quick, and the dealer will have you on your way after a short wait. You may want to take alternate transportation instead of waiting, and if the recall is extensive or takes your vehicle out of service until completion, you may be eligible for a loaner car. Talk with the dealership staff if the situation arises.

5. Be safe。如果与您的车辆发出的召回有关的症状出现，请立即与经销商联系。如果您担心自己的车辆确实不安全，请安排对其进行检查，甚至将其拖到经销商处。请注意，在许多情况下，您可能没有资格在商店等待维修时替换车辆。

Top 20 Recalled Cars

1. 福特电子系列货车
2. 雪佛兰快车
3. 福特F系列卡车
4. Honda Odyssey
5. GMC Sierra/Chevy Silverado
6. Dodge Grand Caravan
7. 吉普大切诺基
8. Toyota Tundra
9. 道奇·杜兰戈（Dodge Durango）
10. 吉普自由
11. 丰田塔科马
12. 本田思域
13. Honda Accord
14. 日产Altima
15. 宝马X5
16. Volvo S60
17. 沃尔沃S80
18. Hyundai Sonata
19. 雪佛兰郊区
20. Hyundai Elantra

回忆are meant to improve your vehicle’s safety and should always be addressed in a timely manner. If you have any questions about the urgency of a recall, call your car manufacturer’s customer assistance line and request more information.