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卡洛斯R. was incredible, everything that I have come to expect of the YourMechanic technicians. I was cancelled on 3 times this week by another tech, forced to rent a car and take unexpected costly Uber trips, had to take off 4 hours of work to be there on time for the previous appointments (was cancelled on last minute anyways), damaged integrity/trust with a project team at work and had to push a big deadline back, had a horrible experience (ongoing unfortunately) with communication from a service manager after 6 attempts to just get a chance to talk to someone (not even a call, but I get an email at 11PM with info I already had the night before my 7AM appointment??), and to top it off all of that happening BEFORE SOMEONE EVEN LOOKED AT MY VEHICLE a week later. Needless to say, my service ended up costing me well over 100% of what I willingly paid today for the quality work.. not exactly what they advertise at YourMechanic (professional, convenient, fair priced, timly, hassle free, honest). Carlos R. made a huge impact on me today and likely the only reason I'd even consider coming back, and likely for now he's all I'd even consider going to. Professional, communicative, skilled, quick, and an all around great guy. I sincerely hope that YourMechanic can right some wrongs from this week, but they're doing one thing very right and that's having Carlos R. Thank you sir for giving me a little hope when I can't even get a chance to talk to someone on the phone. You're doing everything right!
这辆车不会启动,我不想买票,因为街头清洁工很快就会到那里。大卫发现了一条松散的电线和低电池,并启动了汽车,这为我省下了一张票,拖曳和未知的费用,仅需检查。他很棒,我们非常感谢。
拉里(Larry)准时出现并完成了一项彻底的购买前检查,并注意到需要更换的两个项目,我能够拥有经销商的保险。将来我会再次使用拉里。