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不要独自机械师!无论您分配哪个机械师。这是一个艰难的事情,因为我相信特拉维斯是一位出色的机械师,但是我遇到的是组织的实践。我特别要求完成制动垫。我知道我的转子可能会被转动,直到下次我的刹车需要更换时,才需要完全更换。特拉维斯准时到达,据我丈夫说,他非常有礼貌。我丈夫走开了,特拉维斯继续做这项工作。完成工作后,事实证明特拉维斯改变了我的转子和我的休息,他从未与我(或我的丈夫)伸出援手,声明他将改变转子。在我看来,尽管我的工作仅说明了垫子,但他带来了圆形,并有意将转子造成我的账单比我预期的高90美元。我联系了公司,看来他们知道自己错了时与客户作战方面非常严厉。 It took 3 phones calls and me standing my ground for them to offer at least 50% of the increased amount back, and instead of them taking it from their pocket they took it from Travis, and on top of it, my brakes still had/has a squealing sound when I stop. I would imagine that this should go away with new pads and rotors. If you decide to use this company DO NOT leave the mechanic alone. I recommend that you stand there and watch them. I'm very disappointed with the company.
克里斯在约会时与我联系,让我知道他正在得到零件,并且正在路上。他知识渊博,友好和高效。他回答了我所有的问题,并向我展示了被替换的旧部分。我绝对会推荐他,并计划再次利用他的服务!manbetx体育手机另外,客户服务增加了一个额外的预期部分,在这种情况下,克里斯告诉我,他正在返回。(All parts that may be required are brought to the job.) When I inquired about the charge he went above & beyond the normal process by contacting his team lead to immediately process this refund so I wouldn’t have to wait until after the weekend/Monday. His refund request was followed up on by Jennifer in corporate within 20 minutes who was kind and efficient in rectifying this. Again, I recommend Chris for his knowledge, efficiency & customer service. I needed a local (non-chain) mechanic & I have found one.