在引擎盖下

万博体育入口

在汽车技术初创公司工作和生活。了解驱动我们的原因。

保修如何工作?

Car repair is precise work because each part has an impact on both the overall functionality of the car as well as the other individual parts. If a mechanic replaces your leaking radiator hoses, the freshly sealed cooling system could potentially cause a leak to form at the next weakest link, such as the radiator itself or the heater core.

为了保护您,您的汽车和我们的机械师,您的机械师为我们网络中的机械师执万博亚洲客户端行的工作带来了责任保险万博体育入口。这意味着您的机电位于您在我们的网万博体育入口络中执行的任何机械师的工作背后,您在我们的网络中要求有限保修

What is the Limited Warranty?

有限保修按照您万博体育入口的方式保证,在您的汽车中安装的新零件(如果通过yourmechanic提供)不会有缺陷,它们在正常使用条件下按预期执行,并且安装新零件的工作已正确完成。

How long does coverage under the Limited Warranty last?

这有限保修lasts for 12 months or 12,000 miles of use, whichever comes first, starting from the date of the first appointment and the odometer reading shown on the invoice. This is known as the “Warranty Period.”

很高兴知道:如果根据此有限的保修完成了任何纠正性工作,则不会重新启动保修期。

我们的技术人员提供的某些零件可能会携带单独的保修,该保修范围超出了保修期(例如,制造商的五年保修均涵盖了一些电池)。在这种情况下,制造商的保修期限仅适用于特定材料,并且在保修期内将包括工艺。

Who is covered by the Limited Warranty?

有限的保修适合您,客户,是您要求和安排通过Mechanic要求和安排的汽车维修或维护服务的原始购买者。万博体育入口manbetx体育手机

Keep in mind:有限保修不会扩展到执行服务后购买您汽车的任何人。manbetx体育手机

有限保修不涵盖什么?

有限的保修不涵盖您应该知道的一些事情。这些包括:

  • Any damage to your car caused by abnormal use, misuse, neglect, alteration or tampering, or by external causes (such as accidents, fire, water, and freezing).

  • 您直接支付机械师的任何工作,而不是通过您的机械付款。万博体育入口

  • 任何未安排和处理通过Your Mechanic进行的工作,包括您自己所做的任何工作或由您不万博体育入口是机械网络中的机械师所做的任何工作。

  • 与您订购的服务无关的任何问题。manbetx体育手机

For example, if you order an alternator replacement because your car was not starting, and the car continues not to start after the alternator is replaced, the Limited Warranty does not cover the fact that the car does not start.

  • Any pre-existing condition with your car that is not known by the mechanic before starting the service and that is discovered during or after the services are performed.

例如,如果您要求机械师更换阀门盖垫圈,但是在去除时,由于塑料软管的破损而磨损,因为它们又易碎了(不是由于修复阀盖垫圈的工艺不佳而导致的)。

  • Any repairs that you ask the mechanic to perform beyond those included in the mechanic’s diagnosis of the problem, and which the mechanic performs, even if those additional repairs are needed to fix the issue you asked the mechanic to diagnose (provided, however, that if you authorize and pay for additional repairs through YourMechanic, such additional repairs would be included in the Services and covered by this Limited Warranty).

  • 所执行的服务的任何显着影响,与任何替换有缺陷或任何修复工作的零manbetx体育手机件无关。

For example, if you request a transmission fluid service (but haven’t been replacing the transmission fluid regularly) and your transmission stops shifting correctly because it can’t handle the new fluid (even though it’s the right fluid) - this is a “consequential effect” not covered by the Limited Warranty.

您如何根据有限保修提出索赔?

To file a claim, or to see if your situation qualifies, email us athi@万博体育入口yourmechanic.com或在保修期内致电1-800-701-6230致电我们。与我们联系时,请描述问题的性质并提供购买证明,包括工作单号。

What is the process for a claim filed under this Limited Warranty?

Once you file a claim with us, our team will evaluate the claim. To do this, we’ll send a mechanic to inspect the problem. If the mechanic determines that there is a defect in the materials or quality of the services and we decide to remedy the work or replace a defective part (instead of providing a refund), we will create a new appointment to perform this work and/or replace such part at no cost to you.

很高兴知道:如果机械师确定所要求的缺陷不是我们服务材料或质量质量错误的结果,则将收取一小时的劳动费用。manbetx体育手机您必须支付与任何保修服务同时订购的任何非保证服务。

提出索赔时,如果您不在我们的服务区域外,会发生什么?

If you file a claim when you’re outside of our service area, we will either authorize you to take your car to a repair shop that we select or to a registered automotive repair shop or dealer service center that you choose.

如果维修店或服务中心确定所要求的缺陷是服务材料或服务质量错误的结果,我们将向您偿还维修费用,最高为您支付给我们的原始服务的金额。manbetx体育手机

您如何获得报销?

To receive reimbursement, you must supply us with a copy of the inspection report and the repair invoice from the registered automotive repair shop or dealer service center together with the repair shop or dealer service center’s phone number.

在有限的保修期内,我可以将任何有缺陷的零件更换吗?

Nope, all defective parts replaced under this Limited Warranty must be returned to us at this address:

万博体育入口
2525 E Charleston Rd Mountain View, CA 94043

有限的保修空缺是什么时候?

这coverage provided by YourMechanic’s Limited Warranty is voided when any parts not ordered through YourMechanic are installed by the mechanic or, after receiving the services, you take your car to an outside mechanic without giving YourMechanic the first opportunity to inspect and remedy the problem (or consent to an alternative mechanic to do so). It’s up to YourMechanic to decide whether this Limited Warranty does not apply or is otherwise void as to a particular warranty claim.

笔记: except as provided in the limited warranty, YourMechanic has no responsibility or liability for any services or parts supplied to you by such mechanics.

Do you do warranty work or collision damage repair?

如果您有延长的保修,我们可以与您的保修提供商合作。我们目前不与OEM(原始设备制造商)合作,也不提供任何OE保修服务。manbetx体育手机我们也不提供任何与碰撞有关的维修。

We know that this is a lot of information and that you want to be sure you’re covered when you book with YourMechanic. If you have any questions about how our warranty works and how it applies to you, don’t hesitate to call us at 1-800-701-6230.

作者
艾米丽·爱德华兹(Emily Edwards)

Emily is the Managing Editor at YourMechanic. Originally from Nova Scotia, she has a PhD from Trinity College Dublin and has been in California since 2015.